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Preferred Communication Methods

Many times we are handing coordinating maintenance, inspections, meeting with owners and tenants, and showing properties. This means we are often times away from the phone. With that in mind, here is what communication works best with us:

Tenants: If you have a maintenance issue, creating a task in your tenant portal will facilitate us getting the right person to your unit faster. It also allows both parties to track the status, with time stamped entries.

Applicants: If you need to schedule a showing, please use our scheduling function on the website. This automatically reads our schedule and gives you options for agent showings or self showings. If you want to move forward with applying, please fill out our online application. There is a $50 application fee. We will perform a credit check, background check, eviction check, and verification of income. If the property accepts Section 8, we will list that in the unit description.

Owner Inquiries: If you are interested in management or leasing services, please fill out the rental owner application and indicate your preferred method of communication. We will contact you back within the next business day.

Phone calls: We prefer to have communication in writing, such as email. But if a phone call is necessary, please schedule a call or face to face meeting through our website. Our Calendly function reads our schedules and will give you the times to choose from that work for us.

Thanks for helping us communicate better. Being efficient with our time allows us to keep costs down for both tenants and rental owners.

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Our Business Principles

1. Purpose 
We are committed to strengthening our community through stable housing. Stable housing means stable tenants and stable owner investment. We contribute to stable housing by connecting quality tenants with quality homes.

2. People First
We engage a work force of talented associates who excel as a team and are motivated by the mission and the culture, as well as compensation, in the belief that, by taking care of them, they will take care of the business, customers, suppliers, and community.

3. Perseverance
We are a resilient company that is undeterred by short term market conditions. We overcome obstacles and keep pursuing the mission indefinitely into the future.

4. Private 
As a privately-held family business, we have a longer-term view and more operating flexibility than public or exit-oriented businesses. We will never sacrifice our values in order to meet short term goals.

5. Profit 
Profit is not our #1 purpose. But long-term profit for our clients and us means we have sustainability and longevity.

6. Paced Growth 
We have the discipline to focus on long-term strategy and grow steadily and consistently each year. Our annual target for growth is 10-15%. Paced growth allows us to expand our mission without sacrificing our purpose and office culture.

7. Pragmatic Innovation
We embrace a continuous-improvement process built around taking calculated risks to innovate creatively within the constraints of the business.