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Who owns the properties we manage?

Our rental owners come from all walks of life, but they have one thing in common: they have the ability and the willingness to keep up their property in a manner that allows us to attract and maintain quality tenants. This is what they sign off on in order to apply to have us manage the property.

Most of our owners are from Peoria and care about housing stability in our city. Some of them live out of state and some of them live in the same neighborhood as their rentals. The majority of our properties are owned by licensed real estate agents. These are people that know the laws and submit to a code of ethics that is much higher than the law. And they trust us to their higher code of ethics as well.

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Tenant Selection

When you submit a rental application, we look at the whole picture. This includes income, credit, criminal record, evictions, and past rental history. What are some reasons you may not be selected as a tenant?

1. We have a more qualified applicant

The most common reason a person is not approved is because we have a more qualified applicant. Many of our houses are very popular and we receive multiple applications. In this event, we choose THE MOST qualified applicant, but since there is only one house, it is possible to have multiple qualified applications denied because they were not THE MOST qualified.

2. Inadequate or unverified income

We want you to be making at least three times your monthly rent to ensure you can afford it. We need to verify one month’s worth of pay stubs show that your net income is at least 3x rent.

3. Poor credit

We run credit checks. The higher your credit score, the better. We pay most attention to recent unpaid bills, evictions, and high debts.

4. Landlord references

If your past landlord cannot give you a good reference, you may be denied. A past landlord may not give you a good reference if you were constantly late with payments, caused disturbances at the property, did not maintain the property well, left with an outstanding balance, etc.

5. Evictions

Having prior evictions on your record can make it more difficult for you to rent an apartment. If you failed to pay rent and were evicted, this is an indication that you are not a reliable renter.

6. Unstable housing history

The more stable your housing history, the better. If you have vacated a property prior to your lease being up, this is a red flag. This doesn’t mean you’ll be automatically rejected. If there was a legitimate reason for the gap, be sure to explain that upfront.

7. Criminal History

We run criminal background checks. Any criminal charges in which you were convicted may disqualify your application.

8. Pets

Some of our houses do not accept pets. If you have pets and are applying for a non-pet friendly home, you may be rejected on this basis.

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What Differentiates Us from the Competition?

  1. Our Commitment to our Mission of providing stable housing for our community. This means we only work with rental owners that share our values and have the willingness and ability to maintain their properties in such a way that they can attract and maintain quality tenants
  2. We are Innovators – We are constantly looking for new ways to make the rental process easier for everyone. We market our listings to the greatest amount of people, make it easy for them to view the unit, and make the application process quick and easy. In this way we’re able to connect the best tenants with the best homes.
  3. Integrity and Transparency – All of our maintenance people are third party vendors with whom we have pre-negotiated rates. We do not have maintenance on staff. This means we are not cutting maintenance checks to ourselves like many other companies do. Additionally, all of our accounting is transparent to our rental owners. They can log in to view the performance of their property anytime, in real time.

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Owner Spotlight

This week we were able to partner with Steve and Dina Herrera. Steve and Dina purchased and remodeled the home next door to them in West-Central Peoria. They did a wonderful job upgrading flooring, paint, the bathroom, and even added a deck and she-shed.

We received over 200 inquiries, 22 showings, and 12 applicants in one week. They were able to sit down and choose from several qualified applicants.

We love partnering with owners like the Herreras, who not only are working to improve their family’s financial future, but they’re doing so by investing in and improving their neighborhood. #strongtowns #strongneighborhoods

Cheers to the Herrera’s!!

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Preferred Communication Methods

Many times we are handing coordinating maintenance, inspections, meeting with owners and tenants, and showing properties. This means we are often times away from the phone. With that in mind, here is what communication works best with us:

Tenants: If you have a maintenance issue, creating a task in your tenant portal will facilitate us getting the right person to your unit faster. It also allows both parties to track the status, with time stamped entries.

Applicants: If you need to schedule a showing, please use our scheduling function on the website. This automatically reads our schedule and gives you options for agent showings or self showings. If you want to move forward with applying, please fill out our online application. There is a $50 application fee. We will perform a credit check, background check, eviction check, and verification of income. If the property accepts Section 8, we will list that in the unit description.

Owner Inquiries: If you are interested in management or leasing services, please fill out the rental owner application and indicate your preferred method of communication. We will contact you back within the next business day.

Phone calls: We prefer to have communication in writing, such as email. But if a phone call is necessary, please schedule a call or face to face meeting through our website. Our Calendly function reads our schedules and will give you the times to choose from that work for us.

Thanks for helping us communicate better. Being efficient with our time allows us to keep costs down for both tenants and rental owners.

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Our Business Principles

1. Purpose 
We are committed to strengthening our community through stable housing. Stable housing means stable tenants and stable owner investment. We contribute to stable housing by connecting quality tenants with quality homes.

2. People First
We engage a work force of talented associates who excel as a team and are motivated by the mission and the culture, as well as compensation, in the belief that, by taking care of them, they will take care of the business, customers, suppliers, and community.

3. Perseverance
We are a resilient company that is undeterred by short term market conditions. We overcome obstacles and keep pursuing the mission indefinitely into the future.

4. Private 
As a privately-held family business, we have a longer-term view and more operating flexibility than public or exit-oriented businesses. We will never sacrifice our values in order to meet short term goals.

5. Profit 
Profit is not our #1 purpose. But long-term profit for our clients and us means we have sustainability and longevity.

6. Paced Growth 
We have the discipline to focus on long-term strategy and grow steadily and consistently each year. Our annual target for growth is 10-15%. Paced growth allows us to expand our mission without sacrificing our purpose and office culture.

7. Pragmatic Innovation
We embrace a continuous-improvement process built around taking calculated risks to innovate creatively within the constraints of the business.