Many times we are handling coordinating maintenance, inspections, meeting with owners and tenants, and showing properties. This means we are often times away from the phone. With that in mind, here is what communication works best with us:
Tenants: If you have a maintenance issue, creating a task in your tenant portal will facilitate us getting the right person to your unit faster. It also allows both parties to track the status, with time stamped entries. In an emergency or urgent situation, you can also reach us by texting our office number or webchat.
Applicants: If you need to schedule a showing, please use our scheduling function on the website. This automatically reads our schedule and gives you options for agent showings or self showings. If you want to move forward with applying, please fill out our online application. There is a $50 application fee. We will perform a credit check, background check, eviction check, and verification of income. If the property accepts Section 8, we will list that in the unit description.
Owner Inquiries: If you are interested in management or leasing services, please fill out the rental owner application and indicate your preferred method of communication. We will contact you back within the next business day.
Phone calls: We prefer to have communication in writing, such as email. But if a phone call is necessary, please schedule a call or face to face meeting through our website. Our Calendly function reads our schedules and will give you the times to choose from that work for us.
Thanks for helping us communicate better. Being efficient with our time allows us to keep costs down for both tenants and rental owners.